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FAQ

Everything on orders, returns, shipping, privacy and more.

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Purchasing & Orders

 

Do you offer product demonstrations before purchase?

We provide free live demonstrations on select products via Zoom. Simply get in touch with us to arrange a time. Please check the product page to find out if a demo is available.

Do you accept purchase orders?

Yes. Simply send your purchase order via email to orders@connectstore.com.au. Please ensure the product name matches the name shown online.

What are my payment options?

We accept payment via credit card using eWay’s secure payment gateway. We also accept EFT – please get in touch with us if you wish to pay using this method.

Do you provide support with the purchase of hardware?

We offer basic support on any product you purchase from us. Please see our support page for more information.

All Zoom Room bundles also come with a FREE 1-hour remote support session to help you get your Zoom Room up and running. Just give us a call or send us an email to schedule a time.

Do you provide installation with the purchase of hardware?

For select products and bundles, on-site assembly and installation can be arranged for an additional cost. Simply contact us to arrange a quote and schedule a time. Please check if on-site assembly is available for your product by visiting the product’s page.

Shipping & Delivery

 

How much is shipping for my order?

We offer FREE shipping on all orders over $500. For all other orders, shipping is calculated based on the destination, shipping method and size and weight of your items.

Do you offer express shipping?

Yes. Simply choose an express shipping method at checkout.

Do you ship to PO boxes?

No. All orders need to be shipped to a physical address. Someone also needs to be in attendance at the address to sign for the delivery.

Do you provide tracking details with each order?

Yes. A tracking number is provided via email after you’ve placed your order.

Do you ship internationally?

No.

Returns

 

What’s your return policy?

If within 21 days of placing your order you are not satisfied with your purchase, or any of the items are faulty, you can email us at returns@connectstore.com.au and we will get in touch to organise either an exchange or a full refund (whichever you prefer). Please note that in order for a refund to be processed the hardware must be returned undamaged, in its original packaging and with all included accessories.

How do I return an item?

Arranging a return is easy — simply click on the returns link in your delivery confirmation email and follow the instructions. Please note that, unless the product is deemed faulty, you will be required to pay the return shipping fee.

Do you offer returns if we change our mind?

Unfortunately we do not offer refunds for change of mind, but we do offer exchanges or store credits.

Privacy

 

How is my personal information handled?

We only use your personal details to process orders and deliveries, for communications with you regarding your order, to send you information on news and promotions, and to improve your browsing experience. See our full privacy policy for more information.

Do you store my credit card details?

No. All transactions are processed using eWay’s secure payment gateway and encrypted using their military grade software.

Still have a question?

Send us an email at info@connectstore.com.au.